Return & Refund Policy

Thank you for shopping with Celiora London. We want you to love your purchase, but if something isn't right, we're here to help.

Returns & Exchanges

We accept returns under the following conditions:

1. Damaged or Incorrect Orders
If your item arrives damaged or we sent the wrong color or size, we'll send you a replacement at no extra cost. Please contact our support team within 7 days of receiving your order, with photos of the issue and your order number.

2. Change of Mind / Other Reasons
If the product is not damaged and you would still like to return it, we accept returns for a full refund. To qualify:

• Items must be returned in original packaging, as received.
• You must provide us with a valid tracking number once shipped.

Once we receive and inspect the returned item, your full refund will be issued to the original payment method.

Additional Notes

• Returns must be initiated within 14 days of delivery.
• Items must be in unused and resellable condition.
• Celiora London is not responsible for any lost or damaged parcels during the return transit. We recommend using a tracked and insured shipping service.

For all return inquiries, please contact us at Support@celiora.com with your order number and reason for return.

We appreciate your understanding and thank you for choosing Celiora London.