Return & Refund Policy

Return & Refund Policy

At Celiora London, we are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing your order.

1. Returns Due to Change of Mind

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.

  • All original packaging, accessories, manuals, and documentation must be included.

  • Items must not show any signs of use, damage, or missing components.

The customer is responsible for the cost of return shipping.

Original shipping charges are non-refundable, except where required by applicable law.

2. Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

To help us review your claim, please provide:

  • Clear photos of the damaged or defective item.

  • Photos of the packaging, where applicable.

  • Your order number.

After reviewing the information provided, we will determine the most appropriate resolution. If your claim is approved, we may provide:

  • A replacement product; or

  • A full refund if a replacement is unavailable.

We may request additional information or photographic evidence to assess your claim. Claims that cannot be adequately verified may not be approved.

3. Return Process

Before returning any item, you must contact our customer support team to receive return instructions and authorization.

Returns sent without prior authorization may not be accepted.

Please contact us at support@celiora.com and include your order number and the reason for your return request.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your request.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.

Refunds will only be processed after the returned item has been received and inspected.

Items showing signs of use, damage caused after delivery, or missing components may not be eligible for a refund.

By placing an order with Celiora London, you acknowledge that you have read and agreed to this Return & Refund Policy.

Thank you for choosing Celiora London.